Course Description
The only Customer Success Manager course on Udemy
Customer Success Manager Course. The new vital role in the Digital World!
The Internet Era has conquered our society, and as the industry
develops, more professional roles are developed to perfect its
ever-growing businesses. With this Customer Success course you will
acquire all the basic knowledge you need to start in a job that’s taking
great importance each new day.
Across the SaaS B2B sector, which stands for: Software as a Service
Business-to-Business; the choice is becoming obvious. You either
actively manage your customer relationships as strategic portfolio
assets, or you effectively cede control over them and your company’s
future to chance and/or the competition. Customer acquisition is only
the very first step in what must be a long-term, precisely directed
strategy.
You see, the SaaS B2B industry is as follows: a Company, or Business,
offers another one a software to be used via internet, without having
to buy or download the program in question; as a Customer Success
Manager, your role is to maintain these customers, and in the process
expand and maintain your company’s wealth, and of course, your own.
According to Payscale the average salary for an Entry-Level Customer
Success Manager is $59,619 per year, and $69,210 when you are past
Entry-level. This salary stretches up to $120,000 a year, as a Customer
Success Manager of high performance. This is now, as the industry is in
boom. This course will be your first step into the fantastic world of
the Digital Industry. It will help you build the foundation for a new
career with a great future and excellent salary expectations.
The best part is that this is a job that is most common in startups
and tech companies, meaning: the chance to labor in a company with the
fabled environments offered by the likes of Google or Facebook. Remember
that these companies normally have excellent perks such as:
- Free snacks, free catered lunches every day… some even free beer.
- Happy hours or cocktail afternoons.
- The best health care coverage possible, and even gym memberships.
- Amazingly comfortable offices, with plenty of recreational activities around.
- Often they will match your 401(K).
- Company trips, dinners, events.
- Flexible hours and unlimited vacations.
- Remote work.
- And of course: equity.
If you consider all of this perks, the salary, and how dynamic the
Customer Success Manager position is… well then, it’s definitely a great
opportunity to invest $20 in a course that could help in your new life
vocation.
But make no mistake. This course doesn’t mean a Customer Success
Manager position right away. At the end of the day, it all depends on
you. If you are willing to really learn and take action. Learn what’s
inside this first part of the Customer Success Manager Course. You will
be satisfied, I’m sure. If not, you can ask for your money back. This is
the trending job, and the chance on board the plane as it takes off, is
now.
If you are looking for a new career, to grow in your company, to
venture in a startup, or to shift your profession to a very rewarding
job with high revenue, this course will help you get started!
Course Details
When should you start worrying about Customer Success?
Always show value and focus on solutions
FAQs
How to follow this course
Introduction
Lessons Learned
Profile your ideal customer
Purpose, People and Culture
Reduce the time from sign-up to actual usage, to initial feeling of victory o
Section 1: How to follow this course
Section 2: Customer Success 101
Section 3: Customer Success Manager
Section 4: The Keys to be a Successful CSM and creating a world known CS brand
Section 5: Process
Section 6: The plan, Lessons Learned and FAQs
Terminology
The basic Reduce Churn
The Plan
The skills to be a great CSM
The Success Gap. The last step before your customer’s success
Time to first value
Understand and map the whole process from sign-up to becoming brand ambassador
What if your Customer Success management sucks?
What is “success” for your client?
What is a Customer Success Manager & its Mission?
What is Customer Success and why is so important?
LINK FOR THE FREE COURSE
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