Course Description
Conflict is available everywhere. The best leaders have a well-developed capability for dealing with conflicts.
Several reasons arise from a conflict either due from complex projects,
different stakeholders interests, team members with different
background/experience/nationality and even virtual team members,
scarcity of resources, and matrix environment.
This professional development course focuses on the approaches that anyone can use to solve a conflict.
An interest-based technique such as principled negotiation provides a
model to split people from problems. In this way, we focus on the people
interests, and we generate and assess options.
This
professional development course will help you master, diagnose and
resolve conflicts in a way that enhances team cohesiveness and increases
the probability of successful outcomes.
***NEW*** As of September 1, 2015
- We have added free supplementary materials (section 5).
***NEW*** As of September 5, 2015
- Download for free 'Conflict Resolution at Work for Dummies' book.
Certificate
A certificate of completion is available for download upon completing all lectures. Quizzes are optional.
Interested in other courses?
Please check my profile page on Udemy and the list of other courses such as:
- IT Project Management for Software Projects
- Project Management Office: Essentials and Tactics
- Influence with Confidence and without Authority
Curriculum
Conflict and the Project Manager
Evaluating Options
Generating Options
Goodbye!
Implementation Considerations
Instructor Bio
Organizational Conflict
People and Interests
Quiz 1
Quiz 2
Quiz 3
Quiz 4
Quiz 5
Quiz 6
Section 1: Introduction to the course
Section 2: Conflict Resolution in Context
Section 3: Getting to Yes
Section 4: Course wrap-up
Summary
Walk through the course curriculum
LINK FOR THE FREE COURSE
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