Course Description
The course is about the various topics of Service Design which is one of the important lifecycle stages in
ITIL.
The entire course has been divided into structural modules which
contains the overview of service Design, business value, concepts and
models such as quality which needs to built in, the service catalog, the
four p's of service design and the five aspects of service design and
processes such as service catalog management, service level management,
availability management, capacity management, IT service continuity
management, information security management and supplier management. We
would in detail discuss the following;
Service catalog management:
Overview of Service design, Business value, Service catalog, four P's
service design and Service catalog management.
Service Level Management: Concepts of service level management, objective, types and roles of service level manager.
Availability
Management: Concepts of availability management, objective, types,
availability matrices and roles of availability manager.
Capacity Management: Concepts of Capacity management, objective, sub processes and roles of capacity manager.
IT
Service Continuity management: Concepts of Service Continuity
management, objective, scope, BIA and roles of IT Service Continuity
manager.
Information Security Management: Concepts of Information
Security management, purpose, scope and roles of Information Security
manager.
Supplier Management: Concepts of Supplier management,
scope, supplier categorization, roles of supplier manager and few
question samples on Service Design.
It is important to go through the course for becoming an ITIL certified professional which has a good market demand.
Curriculum
Activities of Service level management and Key Process Indicator
Aspects of Service design
Availability Management
Availability Matrices
Capacity Management
Information Security Management
IT Service Continuity management
Section 1: Introduction to Service design
Section 2: Service Level Management
Section 3: Availability Management
Section 4: Capacity Management
Section 5: IT Service Continuity Management
Section 6: Information Security Management
Section 7: Supplier Management
Service Design Overview
Supplier Categorisation
What is Service Level Management?
What is Supplier Management and its objectives
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