COURSE DESCRIPTION
If your business is struggling to keep its
head above water because of unpaid invoices that are owed to you, then
this course is just for you!
This course has been designed for ANY small to medium sized business owner, executive, manager or supervisor that wants to learn how to:
- Increase their cash flow
- Reducing bad & doubtful debt
- Enhance, nurture & protect their client relationships
- Communicate more effectively with internal & external stake holders
I will be teaching you the tips, tricks &
strategies that I have used in helping many multi million dollar
business turn around their business from 'debt collection' hell into 'cash flow' heaven!
This comprehensive course will also cover:
- Complaint handling & resolution techniques
- Understanding client & debtor personality types for great success
- Establishing meaningful Key Performance Indicators for your staff
Act Now Before It's Too Late!
CURRICULUM
5 Tips To Creating The Perfect Invoice
Adding Clarity To Your Voice
Breaking The Language Barrier
Building Key Relationships To Get Paid On Time
Client Education Never Ends!
Course Introduction
Creating a Simple Complaints Management System
Creating a Skills Matrix To Empower Your Staff
Creating The Business Process For Complaint Handling
Creating The Correct Invoice Structure
Creating Your Collections Model
Debtor Personality Types - Identify, Adapt & Succeed!
Debtors
Disruptive Internal Forces
Establishing a Complaints Management System
Establishing Best Collections Practices For Your Business
Have The Right Attitude
Key Performance Indicators For Your Staff
Know The Key People
Not All Debtors Are The Same & Neither Are Your Debts
Remember Cash Flow Is King & Always Will Be!
Sales vs Accounts Receivable - The Elephant In The Room
Steps To Improve Your AR & Collections Team
Stop & Think Before You Use a Debt Collector
Successful Payment Negotiation
Successful Verbal Communication - Audio Section
Telephone Etiquette The Do's & Don't
Thank you!
Thank You!
The Brainwashing!
The Debt Management Strategy Road Map
The Hostile Exploder
The Importance Of a Complaints Management System
The Indecisive Type
The Know It All
The Silent Type
The Sneaky Sniper
The Tank
The Whinger
The Yes People
Tips On How To Find a Missing Debtor
Typical Debtor Personality Traits, How To Identify & Manage Them Effectively
Understanding & Controlling The Tone Of Your Voice
Understanding The Pitch Of Your Voice
Welcome To Your Course
What Is Your Objective?
Why Businesses Struggle Collecting Money
Why Using a Debt Collector Can Hurt Your Brand
Why Your Clients Do Not Pay On Time - Part 1
Why Your Clients Do Not Pay On Time - Part 2
Why Your Clients Do Not Pay On Time - Part 3
Your Talking Rate
LINK FOR THE FREE COURSE
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