COURSE DESCRIPTION
Project Quality Management is the process for
ensuring that all project activities necessary to design, plan and
implement a project are effective and efficient with respect to the
purpose of the objective and its performance. Project quality management
(QM) is not a separate, independent process that occurs at the end of
an activity to measure the level of quality of the output. It is not
purchasing the most expensive material or services available on the
market. Quality and grade are not the same, grade are characteristics of
a material or service such as additional features. A product may be of
good quality (no defects) and be of low grade (few or no extra
features).
In the execution of the lifecycle of work,
planning, executing, and managing projects is an integral part of the
workflow. Specifically, the knowledge area of project quality management
includes the organizational processes that determine quality policies,
objectives, and responsibilities. The PMBOK identifies three processes
for quality management:
Quality Planning
Quality Assurance
Quality Control
Quality Planning. A good quality plan starts with a clear
definition of the goal of the project. This includes assessing the risks
to success, setting high standards, documenting everything, and
defining the methods and tests to achieve, control, predict and verify
success.
Quality Assurance. Quality assurance tests
use a system of metrics to determine whether or not the quality plan is
proceeding in an acceptable manner. By using both qualitative and
quantitative metrics, you can effectively measure project quality with
customer satisfaction.
Quality Control. Quality control
involves operational techniques meant to ensure quality standards. This
includes identifying, analyzing, and correcting problems. While quality
assurance occurs before a problem is identified, quality control is
reactionary and occurs after a problem has been identified.
Quality management is a continuous process that starts and ends
with the project. It is more about preventing and avoiding than
measuring and fixing poor quality outputs. It is part of every project
management processes from the moment the project initiates to the final
steps in the project closure phase.
QM focuses on
improving stakeholder’s satisfaction through continuous and incremental
improvements to processes, including removing unnecessary activities; it
achieves that by the continuous improvement of the quality of material
and services provided to the beneficiaries. It is not about finding and
fixing errors after the fact, quality management is the continuous
monitoring and application of quality processes in all aspects of the
project.
CURRICULUM
Who Owns Quality? Quality Vs Grade
Basic Concepts on Project Quality Management
Focus of Quality Management
Introduction
Perform Quality Assurance
Perform Quality Assurance - Outputs
Perform Quality Assurance - Tools and Techniques
Perform Quality Assurance Sample Questions
Plan Quality Management
Plan Quality Management - Inputs
Plan Quality Management - Outputs
Plan Quality Management - Tools and Techniques
Plan Quality Management - Tools and Techniques Continues
Plan Quality Management - Tools and Techniques Continues Further
Quality Management Perform Quality Control ITTOs Key Points Part 1
Quality Management Perform Quality Control ITTOs Key Points Part 2
Quality Management Perform Quality Control ITTOs Key Points Part 3
Quality Management Perform Quality Control ITTOs KeyPoints
Quality Management Perform Quality Control Sample Question
Sample Q&A Part 1
Sample Q&A Part 2
Sample Questions and Answers
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